Job Req ID: 52048
Function: Business Transformation
Location: Hybrid, Working 3 days per week in offices in either Bristol, London, Birmingham and Manchester, 2 days wherever to suit you
Why this job matters
The Transformation Programme Manager will be accountable for leading, developing and delivering one of the top transformation programmes for Business. These programmes are strategic, complex and impact multiple business units. They are long-term programmes and represent a major investment and are critical to transforming the business and returning us to growth – it doesn’t get more exciting that that!
The Transformation Programme Manager will be fully dedicated to the programme and work in partnership with the SMT sponsor on all workstreams. You will be an invested and trusted partner, influencing the programmes strategic priorities as well as the key deliverables, to confidentially lead delivery. You will challenge the team and wider stakeholders to ensure we are being as ambitious as possible and challenging where we need to. You will be responsible for creating the environment for the programme team to succeed, leading the team to execute the milestones and deliverables, fulfilling the programme KPIs, removing internal barriers and cutting through complexity to deliver on time and within budget.
In this role you will use your knowledge of the programme and working relationships with the programme team to define and develop the end to end programmatics for all aspects of the programme. You will be accountable for the plan, that delivers the overall programme, within time and budget.
What you’ll be doing
* Accountable for developing and delivering the programme plan for one of the top programmes for Business. These programmes have been identified as being the largest, most complex programmes for the CFU, enabling wide-scale transformation.
* Accountable for communicating all aspects of transformation delivery within the programme via governance forums.
* Responsible for coordinating and delivering the end-to-end programme across multiple projects and teams, ensuring robust controls are in place to achieve measurable commercial outcomes. Accountable for delivery on time, within budget, and to agreed quality standards - from initial concept through to market launch and successful transition into BAU operations.
* Lead and provide direction to wider programme team on requirements, scope, timescale, cost constraints and quality expectations.
* Accountable for delivering projects to required standard within budget and time.
* Accountable for building a delivery team consisting of a mixture of dedicated and shared resources: These resources will be: SMT Sponsors, Senior Busines Stakeholders, Project Managers, internal specialist teams and external third parties.
* Accountable for delivering the programme adhering to the comprehensive governance structure, set by the wider PMO team.
* Accountable for ensuring that defined methodologies, processes and tools are consistently applied across the programmes and projects in scope, in-line with the overall standards set by the PMO.
* Manages project risk for Business and BT, with an ability to use and adapt recognized programme management methods and processes depending on elements of the risk profile and governance needs.
* Ensures the PMO and resourcing functions have clear line of sight of upcoming demand requirements.
* Uses technical and operational expertise to deliver complex programmes with multiple competing priorities in challenging environments. Understanding the impacts the programme has on each individual business team and Business
Skills ans Experience
* Portfolio, Programme and Project Management, Prince2 or APM or SAFE
* Ability to quickly comprehend complex situations / issues – “cut through complexity”.
* Ability to think strategically and take ideas from concept through to implementation.
* Personal resilience to continue to deliver in challenging stakeholder environment
* Bias for action – owning a problem and not giving up until resolved, to not impact delivery
* Team leadership and a highly collaborative style
* Influencing skills at all levels, including SMT and BLT
* Confidence to challenge, advise and shape programe direction
* Ability to unblock issues to enable successful delivery
* Experience of both watefall and agile methodology and delivery
* Experience of managing and leading senior stakeholders, ensuring on time and within budget delivery of complex programmes
* Ability to lead a matrix team to deliver the programme
* Negotiation, communication and decision-making skills.
* Demonstrate initiative.
* Ability to build a culture of continuous learning and development and mutual support.
* Ability to coach for great performance, including being able to articulate what fantastic performance looks like.
Experience you would be expected to have
* Experience as a Project and Programme Manager, delivering complex solutions
* Expected to have attained an advanced project management qualification – MSP, APM RPP etc.
* Experience of mobilising a large programme end to end
* Working with senior stakeholders, up to ELT level.
* Experience within a complex programme: Financial/budget management, stakeholder management, communication plans, managing escalations and risk.
* Knocking down internal barriers and cutting through complexity to deliver.
Benefits
* 15% on target bonus
* Health Care
* Car Allowance
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
* Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
* 25 days annual leave (not including bank holidays), increasing with service
* 24/7 private virtual GP appointments for UK colleagues
* 2 weeks carer’s leave
* World-class training and development opportunities
* Option to join BT Shares Saving schemes.
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.