Job Overview
The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most. With a cool head and an empathetic manner you will be answering varying calls, anything from providing reassurance, actioning accidental calls or test calls, to contacting emergency services.
You must possess a genuine desire to help the community, be empathetic and have the ability to communicate sympathetically with a distressed caller.
You have had a minimum of a year's experience in a call centre environment dealing with customers and have worked remotely.
A good general standard of education is required, but we believe that with the right core values and training, you could thrive in this role.
This is a rewarding role where trust is key. But it can also be tough, so you'll need to be resilient too! You'll also need the drive to meet personal targets whilst delivering excellent customer service.
This is an exciting time at Careline365, part of the Appello group – we are a company on the move and now is a perfect time to join our team. You'll gain exceptional career opportunities and will be part of a company that is continuing to expand.
You need to be able to commit to 3 weeks of Full Time Training, Monday – Friday 09:30 – 17:00 with a mix of in‑office and remote training. Training week 1 will be in the office.
For this role, you need 5 mpbs upload and 15 mpbs download internet speed.
Benefits
* 217 hours holiday rising to 231 with length of service. This includes bank holidays that you will work.
* Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
* 24/7 employee assistance programme with an easily accessible app!
* Family and friends' discounts on our services & products.
* Pension scheme, up to 3% employers contribution.
* Cycle to work scheme.
* Smart Tech scheme.
* Free on‑site parking.
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