Job overview
A temporary 6 month opportunity has become available within the Specialist Mental Health Care Group for a 6 month fixed term Head of Operations post. The post will report to the Associate Director for Community Specialist Mental Health and All Age Disability Services.
Main duties of the job
Working in collaboration with Strategic and place based CDs, the role is responsible for leading and developing a culture which ensures the safe, efficient and effective delivery of patient/client care across the Community SMH side of the SMH Care Group.
Responsible for the delivery of operational and performance targets, the achievement of local and national standards, human resources, quality and governance targets and budgetary control for the Community SMH side of the SMH Care Group..
A primary element of the role is to lead and operationally manage all clinical services assigned to the Care Group, ensuring a focus upon continuous improvement and development within clinical services for the benefit of patients, services users, carers and staff.
Responsible for supporting the contribution (including performance), development and wellbeing of the individuals they directly line manage and ensuring direct reports do the same for staff in which they are responsible. Overseeing a culture in which staff is enabled to be the best that they can be.
Working for our organisation
Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.
We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.
Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.
As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.
All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.
Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you’ll find something to suit you at CWP.
Detailed job description and main responsibilities
Please download a copy of the job description (see ‘documents to download’ section below) for full details of the main responsibilities for this role.
At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.
CWP recruits people that can demonstrate the Trust’s Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust’s Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trust’s Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.
An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: cwp.recruitment@nhs.net or by calling 01244 393100.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application. We hope to welcome you to Team CWP very soon!
Person specification
Qualifications
Essential criteria
* Relevant professional qualifications at Masters Level
* Post graduate management qualification or relevant experience
* Demonstrable evidence of continuous professional development
Knowledge
Essential criteria
* Up to date knowledge of modern service delivery and national plans for health and social care
* Commercial focus and understanding of business requirements of the Trust
* Understanding of project management methodology and approached
* Understanding of service improvement tools and techniques
* Knowledge of Workforce policy and process
* Knowledge of Corporate Governance policy and process
* Budget management
* Understanding of regulations and legislation that govern health care delivery
Skills
Essential criteria
* Operational planning and performance management
* Ability to identify, evaluate and support continuous development of services
* Highly developed communication skills that include, influence, negotiation, empathy and good written communication
* Ability to strategically plan, ensuring ‘golden thread’ between Strategy and operational deliver plans
* Ability to prioritise and re-prioritise as plans change, remaining flexible and resilient whilst doing so
* Decision making skills including evaluation of decision making
* Confidence and ability to have difficult conversations promptly when required
* To know when to appropriately escalate and to delegate
* Ability to think flexibly and innovatively
* Ability to own and lead change
* IT Skills – Microsoft office applications
* Report writing and presenting
* Inspiring and motivating others to change
* Tackling under / poor performance
* Undertaking challenging / difficult conversations
* Ability to work independently on highly sensitive and contentious issues
* Coaching style of management