The Technical Support Engineer works within a small team of global Support Engineers. This role involves becoming an expert in Hydronix equipment and installations—delivering high-quality technical support, contributing to application development, and producing clear, well-structured technical manuals and reports.
Provide real-time technical support to customers, resellers, and integrators.
Application Development
Support integration of Hydronix sensor technology, including systems testing and materials analysis to ensure suitability.
Produce technical manuals reports to a high professional standard.
Manage in-house Knowledgebase aiming to help customers become self-sufficient.
Firmware and Software Products testing.
Degree, HND, or Level 5 Apprenticeship in Electronics, Electrical, or Control Engineering.
CEFR C1/C2 fluency in English both spoken and written
Ability to read and implement electrical/electronic schematics and wiring diagrams.
Competence in Microsoft Office applications (Word, Excel, PowerPoint).
Full clean UK Driving Licence (Category B).
Experience with PLC programming
Due to the hands-on nature of product testing and collaboration with the engineering team this role is based on-site at our Head office in Normandy, Guildford with future possibility of Hybrid remote in Normandy, Guildford (max 2-days per week) following training.
Travel: Occasional UK and international travel is required.