This is an exciting opportunity for an IT Assistant to join our IT Department withinour innovative firm of Solicitors.
As 1st Line Support, this role would suit someone with a positive, can-do attitude who is willing and able to support the IT needs of staff across the Practice. The successful applicant will provide day-to-day support and assistance to the existing IT team in relation to hardware, software and general IT issues within the business. The successful candidate will receive training across a variety of tasks in order to gain broad experience within a small and busy IT Department.
As this is an office-based role, applicants should be local to Taunton or within a reasonable commuting distance.
Job Description:
- To assist the IT Department and provide support with software and hardware issues as necessary
- Provide 1st line support to all users across the firm, offering them support and guidance in the use of our operating systems and associated software
- Develop skills and knowledge across various areas of IT support and systems
- Support the preparation, maintenance and refurbishment of IT equipment
- Assist with the development and testing of the company’s case management software where required
- Ad-hoc administrative duties as and when required
Person Specification
- Enthusiasm to learn new systems and skills, with a demonstrable interest in IT
- Excellent communication and interpersonal skills
- Friendly, positive approach
- Ability to work as part of a team
- Confident in using MS operating systems and MS Office products (Word, Outlook and Excel)
- Self-motivated and proactive, able to troubleshoot
- Excellent organisational skills
- Understanding of a range of IT software and hardware
- Experience working within a professional services or legal environment
NOTE: This job description is not intended to be all-inclusive. Employees may be requested to perform other related duties to meet the ongoing needs of the organisation.
