[TPUK Back 7]
Quality Assessor
Location: Work at home (UK)
Contract: Permanent & full-time - flexibility required
Salary: £31,500
Role Overview
Working as a Quality Assessor for a presigious banking client, the post holder will be expected to complete quality checks and monitoring, provide insight into trends and how to overcome these and present findings in a meaningful and structured way. The successful candidates will ensure that consistency, fairness and high standards in Quality are not only met, but also exceeded.
Competencies & Skills Required
* Solid understanding of how Quality can influence achievement of business objectives
* Have an excellent command of the English language
* Strong motivational skills to develop people’s attitudes and skills
* Excellent communication skills to impart knowledge and information
* Committed, enthusiastic, positive and resilient
* Able to cope in a high-pressure environment
* Comfortable with adapting to fast paced change
* Advantageous to have experience within financial services
* Advantageous to have previous QA experience
Skills/personal attributes
* Accuracy and speed
* Presentation skills to report statistical information and conduct team briefs
* High level of numeracy and literacy
* Ability to take on new challenges and ideas
* Excellent communication skills both written and verbal
* Sound coaching skills
* Ability to undertake statistical analysis
* Confident and capable of communicating with client and team members
* Highly organised with the ability to meet deadlines
* Ability to cope under pressure
What you get from us
* Perks at Work – Savings Discounts / Free Online Classes
* Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
* Critical Illness – up to £10,000
* Cycle to Work Scheme
* Eyecare support voucher
* Holiday Purchase Scheme
* Length of Service Awards
* Workplace Pension
* Monthly Inspire Awards – For the best of the best
* Refer-A-Friend earns up to £1,200 for you
* Monthly Wellbeing Webinars
* Dedicated Employee Experience Progress – Here to support TP journey