We are currently recruiting for a talented and experienced Reservations and Events Manager (Maternity Cover) to lead our central reservations team at Cafe Murano, Covent Garden .
Apply fast, check the full description by scrolling below to find out the full requirements for this role.
Under the direction of Angela Hartnett, Cafe Murano is known for its seasonal and elegant Italian food, welcoming service, and warm, relaxed atmosphere. This is a vital, fixed-term position supporting the continuation of our high standards in guest experience and service during a team members maternity leave.
About the Role
As Reservations and Events Manager, you will oversee the day-to-day operations of the reservations and events function, supervising a small team of Coordinators and ensuring a smooth and efficient service. You will report directly to the Head of Sales & Marketing, contributing to the success of private dining, group bookings, and broader sales initiatives.
This is a full-time maternity cover contract offering approximately 40+ hours per week, with the potential for extension depending on business needs.
Key Responsibilities
Lead, train, and support a team of Reservations & Events Coordinators
Oversee all incoming reservations, private dining, and event enquiries across multiple sites
Ensure an exceptional guest journey from enquiry to confirmation
Collaborate with the Head of Sales & Marketing on campaigns and performance targets
Maintain and manage booking systems, reports, and customer databases
Build strong relationships with the operations and kitchen teams
Monitor and optimise availability across services
What Were Looking For
A confident and approachable leader with strong communication skills
At least 1 year in a reservations or events management role
Experience supervising or mentoring a small team
Proficiency in online booking systems (e.g., SevenRooms, OpenTable, ResDiary)
High attention to detail and strong organisational abilities
Professional and calm under pressure with a solutions-driven approach
A genuine passion for hospitality and delivering exceptional guest service
Why Join Us?
Be part of a respected and growing hospitality group
Generous staff discounts across our restaurants and deli shop
Access to 24/7 online GP and Employee Assistance Programme
Competitive pay and benefits
Meals on duty
Up to 28 days holiday (pro-rata), increasing with length of service
Fun and inclusive team culture, with regular training, supplier trips, team events, and more
£1,000 refer-a-friend incentive
Beyond experience, were looking for a Reservations and Events Manager with heart and personalitysomeone who truly believes in the importance of creating outstanding guest experiences and who will be a positive force within our team.
If you're looking for a vibrant, fast-paced role where you can make an impact and further grow your skills, wed love to hear from you.
Apply now to join Café Murano as our Maternity Cover Reservations and Events Manager.
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