We’re looking for a proactive, customer-focused Solution Consultant to join our Workforce Management (WFM) team. In this role, you’ll take ownership of live customer projects while acting as a trusted technical partner supporting service excellence across the Housing sector. You’ll collaborate closely with internal teams and customers, ensuring solutions deliver real operational value.
Responsibilities
* Act as the primary point of contact for your customers and projects, ensuring a seamless experience
* Collaborate with delivery and support teams to embed customer context into technical resolutions
* Deliver billable work across WFM solutions, maintaining utilisation and contributing to revenue growth
* Support Major Incident processes and contribute to root cause analysis
* Lead and validate post‑incident reviews (P1 & P2), ensuring clear, customer‑ready summaries
* Provide technical governance on system implementations—assessing risk and defining remediation plans
* Represent technical operations in customer service reviews and own follow‑up actions
* Advise internal teams on operational documentation standards to support effective customer outcomes
Qualifications
* Experience within the Social Housing sector, working with councils and housing associations
* Excellent communication skills, with the ability to engage and influence stakeholders at all levels
* A proactive, resilient, and self‑driven approach to problem‑solving and delivery
* Strong experience configuring and implementing large‑scale systems
* Proven ability to troubleshoot and resolve complex technical issues
* Advanced analytical skills, with the ability to interpret data and drive actionable insights
Benefits
* 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
* Exceptional family leave: 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, and 5 days paid bereavement leave
* Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
* 24/7 Employee Assistance Programme for confidential support
* Private medical insurance for everyone, no medical‑history exclusions
* Performance‑based rewards tailored to your role, from company‑wide bonuses to OTE and commission structures
* Income protection: up to 75% salary for 5 years if you ever need it
* SkillsHub learning platform with leadership pathways, future‑manager training, and a huge online library
* Access to external training and apprenticeships
* MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
* Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger
* Flexible benefits: ULEV car scheme with 1,000+ models; dental insurance, health cash plan, critical illness cover, partner life cover
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