Express your interest in joining our Customer Success Team as a Enrolment Support Advisor
At Paragon Skills, we are driven by a passion for delivering exceptional teaching and learning experiences to every learner, every time. Our team of handpicked, trusted professionals bring their expertise and commitment to everything they do. If you're inspired to help others succeed and want to be part of a remarkable customer success team, we would love to have you on board.
About Us
We are an Ofsted Grade 2 "Good" rated provider, recognized as one of the top 5 training providers and named one of the Top 9 Best Places to Work! With a deep commitment to the Care and Education Sector, we deliver meaningful learning interactions to thousands of learners and employers nationwide.
Location
Bristol Origin Workspace - 40 Berkeley Square, Bristol BS8 1HP
Salary
£25,330
Hours
36.5 hours a week - Monday to Friday
We are looking for expressions of interest for future roles as we grow our team of Enrolment Support Advisors in Bristol. As an ESA you will be responsible for ensuring a smooth and engaging pre-enrolment experience for our learners and employers. You will support them throughout the sign‑up process, guaranteeing all enrolment requirements are met and the learning journey begins on the right foot. This role plays a key part in delivering excellent service in line with Paragon Skills' core values, providing a welcoming and informative start to their qualification journey.
Key Responsibilities
* Provide a comprehensive pre-enrolment service for learners and employers, assisting with the self-registration process.
* Book learners and employers onto induction and enrolment sessions via a centralised diary.
* Schedule and manage enrolment sessions to ensure a positive experience for all.
* Guide learners and employers through the pre-enrolment process, answering questions and resolving any concerns.
* Assist Business Development Managers (BDMs) and Operations colleagues to support smooth pre-employment and enrolment stages.
* Check and verify educational certificates, and help exempt learners from Functional Skills where applicable.
* Support learners with assisted learning needs by referring them to the appropriate department.
* Ensure employers provide necessary documentation, such as liability insurance, and keep track of this information.
* Follow up on any barriers preventing a learner from progressing onto their apprenticeship.
* Discuss English and Maths support with learners and guide them through initial assessments.
* Foster positive working relationships with colleagues and other key stakeholders.
* Manage shared inboxes and ensure all follow-up actions are taken promptly.
What We're Looking For
* Grade A-C GCSE in English and Maths (or equivalent).
* Level 2 Information, Advice, and Guidance qualification (or willingness to acquire).
* Strong attention to detail and high data accuracy.
* Comfortable with IT systems, including PDFs, Google Suite, and MS Office (Word, Excel, Outlook).
* Experience in delivering quality service and meeting targets.
* Ability to work in line with GDPR and data protection regulations.
* Excellent verbal and written communication skills.
* Strong interpersonal skills with the ability to build rapport.
* Self-motivated, with a positive attitude and ability to meet deadlines.
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