Job Description
*** Senior Property Manager - Residential Estate Agent - Belfast ***
Hays is proudly working with one of Northern Ireland’s leading independent estate agencies, with a strong reputation for residential sales, lettings, and property management. With a well-established brand and growing portfolio, they are seeking an experienced Senior Property Manager to support the continued growth and success of their Lettings & Property Management team.
Your new roleAs a Senior Property Manager, you will play a key role in managing a residential portfolio while supporting the Head of Lettings & Property Management in delivering departmental objectives and driving business growth. This is a client-facing role requiring strong relationship management, operational oversight, and a proactive approach to service delivery.
Key responsibilities will include:
* Managing a portfolio of residential properties, ensuring full compliance with all relevant legislation and regulations
* Acting as the main point of contact for landlords and tenants, building and maintaining strong professional relationships
* Coordinating property maintenance and repairs, liaising with contractors to ensure works are completed in a timely and cost-effective manner.
* Conducting regular property inspections and ensuring any issues are promptly addressed
* Managing tenant onboarding, including referencing, lease agreements, and move-ins
* Overseeing rent collection, arrears management, and deposit handling in line with company procedures.
* Handling tenant queries, complaints, and disputes in a professional and efficient manner
* Proactively managing lease renewals to maximise occupancy and revenue
* Preparing and issuing client reports
* Ensuring all health & safety and compliance requirements are met, including certifications
* Maintaining accurate property and tenancy records
* Supporting business development by identifying opportunities to refer clients across the wider business (e.g. New Homes, Resale)
* Assisting the Department Head with the day-to-day running of the department
* Coaching and developing junior team members
* Contributing to overall departmental targets and maintaining strong client relationships
What you'll need to succeed
* 3-5 years’ experience in a residential property management role
* Strong knowledge of residential tenancy legislation (advantageous)
* Excellent communication and interpersonal skills
* Highly organised with strong attention to detail
* Ability to manage multiple priorities in a fast-paced environment
* Working knowledge of Microsoft Office
* Full UK driving licence
What you'll get in return
* Competitive salary and benefits package
* Opportunity to join a well-established and highly regarded local agency
* Career progression within a growing business
* Supportive and collaborative team environment
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career.#4802153