Job Description
Our client based in Worcester WR9 is looking for a customer accounts administrator.
-Monday to Friday
-Hybrid
-£25,000 per annum
-Temp long-term with a perm opportunity
Main duties:
* Creating customers contracts so that billing can commence
* Ensuring smooth Customer Journey and creating customer
Payment Schedules
* Replying to customers queries in a timely manner as well as
updating Salesforce
* Dealing and working with other departments to resolve customers
queries and issues in a timely and polite manner
* Processing Cancellations and updating customer as well as creating
customers final invoices
* Refunds Processing and customer liaison
* Processing promotions- Checking customers are eligible for this
and updating systems
* Check eligibility of Buy outs for new customers and processing
* Helping our Credit Controller chase for payment and agreeing
payment plans if needed
* Covering other departmental tasks when needed
* Updating customers accounts within GDPR guidelines
* Taking payments over the telephone and updating accounts
accordingly
What we're looking for:
Excellent customer resolution skills.
Problem solving skills and ability to manage the lifecycle of a project/query.
Ability to respond well within a reactive and changeable working environment.
Excellent levels of Database entry, Microsoft Office and Excel
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
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