Job Description
Customer Service Agent – Be the Voice That Makes a Difference!
Location: Marlow (Hybrid after 3 months)
Type: Full-time, Permanent
Department: Operations Team
Who We Are
We’re recruiting for a fast-growing organization known for their commitment to quality, innovation, and world-class service. Behind every great product is an even greater team - people who bring passion, energy, and excellence to everything they do.
We’re on the lookout for a Customer Service Agent who’s dedicated, proactive, and ready to deliver first-class service every single day.
What You’ll Be Doing
As part of our Operations Team, you’ll play a key role in supporting our customers and ensuring every interaction is smooth, efficient, and memorable.
You’ll:
• Communicate directly with customers via phone and email using CRM and contact centre systems
• Process and manage customer orders accurately and efficiently
• Handle return requests, ensuring all details are captured and processed correctly
• Manage calls, enquiries, orders, and complaints while logging every detail in our CRM system
• Resolve complex customer issues with empathy, professionalism, and a solutions-first mindset
• Collaborate with Sales, Marketing, Logisti...