Role overview:
Working as part of a team of Technicians, this entry-level role offers a fantastic insight into the various functions of the Control Room. You will monitor multiple systems and collaborate with the Engineering team to ensure the smooth operation of our extensive Kingsway automated equipment. Coordinating with the Kingsway Operations team, you will release Multi-Channel and Retail orders into the automation and manual picking areas to meet customer expectations. This systems support extends beyond Kingsway to several locations across the UK and Europe.
Responsibilities:
* Monitor Warehouse Management Systems (WMS), SCADA, and CCTV systems, reporting issues to the Engineering and Support teams.
* Release Retail store orders and Internet customer orders into the WMS systems.
* Complete and distribute hourly, daily, and weekly reports.
* Manage user accounts for DC systems such as Matflo WMS, Selektron, Control Tower, and Message Broker.
* Provide multi-site support for Matflo WMS users, primarily at Kingsway, and escalate issues to the system supplier via the JD 'Request Tracker' system.
* Escalate high-severity issues to the Lead Technician.
Skills and Experience:
* Control Room or Helpdesk experience.
* Experience within an automated distribution center or similar environment.
* Familiarity with Matflo WMS, PSB Selektron, SCADA, and Dematic SCADA systems.
* Use of handheld radios.
* Intermediate to advanced Excel skills.
* Experience with 'Request Tracker' or other ticket management systems.
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