Customer Service & Sales Administrator
Hours of work: 08:30 – 17:00 Monday to Thursday, and 09:00 – 15:00 Friday.
Salary: £26,000 – £28,000 per annum dependent on experience.
Location: Clifton, Swinton.
Please note our client is located in an area that doesn’t have good public transport links, so it is essential that you drive and have your own vehicle, or live very locally to be considered for this role.
Key Responsibilities
* Assist sales managers on pricing and quotations
* Review site plans and confirm against product schedules
* Liaise with designers and project managers to confirm requirements and missing information
* Prepare quotations and send to clients requesting their purchase order and confirm delivery date
* Convert quotations to sales orders on Access once purchase order received
* Prepare and distribute job sheets and delivery notes as appropriate
* Manage relations, orders, quotes, and correspondence with customers
* Accept incoming client calls immediately on behalf of the team and respond to their enquiry in a professional manner
* Maintain all relevant documents relating to sales and manage client files
* Raise snagging paperwork, keep the customer updated and ensure completion within agreed timetable
* Liaising with the production team regarding stock levels and ordering products from approved suppliers at best value for money
* Raising orders and liaising with suppliers and the internal finance team regarding delivery and payment
* Update Production Chart for all new orders and highlight where Customer POs have not been received
* Chase up all outstanding customer POs and monitor accordingly
* Liaise with the finance team regarding credit limits and new accounts
* Keep Production updated with any revisions to job sheets and delivery timetables
Skills & Attributes Required
* Experience of customer service (office based) and processing sales orders
* Strong communication (written and verbal) skills and rapport building
* Going above and beyond to deliver a high quality of customer service
* Efficient organisational and prioritisation skills
* Ability to work in fast-paced and high pressure environments
* Problem-solving
* A positive and enthusiastic ‘can do’ attitude
* A great team-player
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