At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All. We are proud to be a Top 10 player in the European Consumer Self-Care market and the largest U.S. store brand provider of over the counter and infant formula. Dedicated to providing The Best Self-Care for Everyone, we are the people behind the brands you trust. We are Opill®, Compeed®, Solpadeine®, NiQuitin®, ACO®, and many more. We Are Perrigo. We are committed to enhancing the wellbeing of our colleagues and consumers alike. We pride ourselves on fostering an inclusive, collaborative culture where each person can experience a sense of belonging.
Join us on our One Perrigo journey as we evolve to win in self-care.
Description Overview
We are seeking a proactive and detail-oriented Associate Customer Service Representative to join our dynamic team.
This role is ideal for someone who thrives in a high-pressure environment and is passionate about problem-solving, data analysis, and delivering exceptional customer support.
The successful candidate will play a key role in supporting operational excellence, resolving system and customer-related issues, and driving continuous improvement initiatives
Scope of the Role
* Support with the resolution of SAP and EDI related issues
* Act as a point of escalation for complex customer order, enquiry, and claim issues
* Perform data analysis to identify trends, gaps, and opportunities for improvement
* Maintain and enhance dashboards (Power BI experience is a plus)
* Provide first-line support for data management, ensuring data integrity and accessibility
* Generate and distribute high-volume reports; analyse and present key insights
* Run weekly service level reports for both Store Brand and Branded products; support with analysis and corrections
* Analyse account split gaps and support resolution efforts
* Maintain Customer Service dashboards and FAQs
* Liaise with Customer Service Teams, Customer Supply Analysts and Account Managers to manage customer expectations, including those with high or unrealistic demands
* Objectively prioritise tasks based on business impact rather than urgency alone
* Lead team meetings, set agendas and facilitate discussions to align on priorities
* Proactively identify process gaps and implement sustainable fixes
* Contribute to cost-reduction initiatives through process optimisation
* Assist cross-functional teams with data collection, analysis and strategic insights
* Diagnose and resolve system issues to minimise workflow disruptions
* Review and implement new processes to enhance operational efficiency
Experience Required
* Experience working in a high-pressure, fast-paced environment
* Strong problem-solving and analytical skills
* Proficiency in SAP and Power BI (preferred)
* Excellent communication and stakeholder management skills
* Ability to manage multiple priorities and meet tight deadlines
* Customer-focused mindset with experience handling complex or sensitive issues
* Strong team player with the ability to bring people together and foster collaboration
* Experience in data reporting, dashboard maintenance, and process improvement
Benefits
We believe our people are our greatest asset. Alongside competitive compensation, we offer benefits tailored to supporting you and your family, as well as career development opportunities to ensure you feel valued and supported, both professionally and personally.
Find out more about Total Rewards at Perrigo.
Hybrid Working Approach
We love our offices and the setting they provide for in-person collaboration and celebration. But we also appreciate the opportunity to work remotely can energise you too, so we promote flexibility with the ability to work two days a week from home in many roles.
We are proud to be included in the Forbes list of "America's Best Employers by State 2024". Find out more here
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We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law. #weareperrigo