Summary:
Are you seeking a team that shares your passion for providing excellent customer service?
Are you a determined individual? Do you enjoy setting goals for yourself?
If so, this is a chance you wont want to pass up
This is a critical position within our fast:paced, friendly, and award:winning Customer Service team. You understand your customers point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers.
No two days are the same. Youll help customers with water bills, refunds, payment plans, and occupant changes. Youll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible.
The salary is GBP 24,810.59. We also offer bonuses for meeting targets. You can earn an extra GBP 3,000 on average and up to GBP 6,300 in total. Monday through Friday, 08:00 : 19:00, and Saturday, 08:00 : 13:00. Youll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan.
Previous call centre experienceis preferred but not required. Ideally, youll have experience in a customer facing or customer focused position. Youre eager to learn and respond well to feedback. We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well.
In our vibrant, friendlycall centre, youll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about.
This position offers numerous prospects for progression. For example, most of our management began their careers as Customer Service Advisors. Youll have the opportunity to move throughout the department to learn new skills and try out for other roles. As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team.
Main responsibilities: Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score. Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance. Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity. Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed. Attend and contribute to team meetings with team, peers and colleagues. To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods. Youll need:
Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Commitment to providing excellent customer service Dedication to finding the best solutions to problems Excellent computer abilities Outstanding writing and vocal communication abilities It will be a bonus if you have:
Skills / Qualifications / Experience Previous customer service / call centre experience would be advantageous Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.
We want to be the water company people want to be supplied by and want to work for.
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. Thats why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, e