At HTSL Group, we ensure radiological safety and compliance for people, environments, and organisations, adding value and enhancing safety to help our customers achieve their strategic objectives. We offer a comprehensive radiological managed service that provides end-to-end solutions, products, and services for organisations where radiation is present.
Field Service Engineer will be responsible for the installation, preventative maintenance, and breakdown/corrective maintenance for a range of industrial x-ray systems, digital radiography and film processors supplied to customers around the UK. Training will be provided.
Key Duties & Responsibilities
* Repair a wide range of Industrial X-Ray equipment, CR and DR equipment, x-ray safety systems and film processors.
* Routine Maintenance- carry out maintenance in line with service contract requirements on X-ray equipment. Carry out equipment upgrades during routine maintenance or as instructed
* Work with other members of the service team to resolve customer service-related problems.
* Take ownership of site/ system issues to develop a plan to resolve with the aid of technical management
* Escalate to their Team Leader or Service Delivery Manager, in a timely manner, any serious or potentially unresolved issues which may affect safety, compliance and customer/supplier relationships.
* Ensure all Health and Safety requirements are always adhered to, reporting any potential hazards to the senior management team.
* Build customer relationships and identify additional sales opportunities
Key Skills and Competencies
* Minimum of 3 years' experience of installing, servicing and commissioning electro-mechanical systems in the field
* Qualified to HNC/HND (Level 4-5) in an electrical or electronic engineering or design subject or equivalent
* Skilled in electrical, electronic and electro-mech diagnostics and fault finding
* Skilled in mechanical and wiring assembly
* Customer service focussed
* A "Can Do" attitude with a willingness to both learn and share knowledge.
* Excellent interpersonal skills both with teammates and customers. Working comfortably within a small team and independently
* Commercial awareness and business acumen
* Good Microsoft office application skills
* Experience in using CRM systems is desirable
* Structure approach with attention to detail.
* Good written and verbal communication skills with problem solving approach.
* Be able to develop an understanding of the company's product and service range and their applications
· Driving License Essential
· Passport Essential
· Upon successful completion of probationary period, a company car allowance is available
Job Types: Full-time, Permanent
Pay: £35,000.00-£40,000.00 per year
Benefits:
* Bereavement leave
* Company car
* Company pension
* Life insurance
Experience:
* Electrical engineering: 3 years (required)
* Electrical systems: 3 years (required)
Work authorisation:
* United Kingdom (required)
Willingness to travel:
* 100% (required)
Work Location: On the road