Senior Product Manager / Product Lead / Lead Product Manager / Digital Product Manager
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
£600-700 inside IR35/Umbrella engagement and 2-3 days per week on site in London.
Transactional communications platform
Scope:
We've partnered with a well known brand who are looking for a Senior Product Manager / Product Manager to drive the delivery of a enterprise-wide transactional communications platform
This platform will underpin all customer communications triggered by transactions and events - including order confirmations, delivery updates, returns, account notifications, and service communications across email, SMS, push, and in-app channels.
You will be responsible for defining the product vision, roadmap, and operating model, ensuring the platform is scalable, reliable, and capable of delivering personalised, real-time communications at scale.
Overview of the role:
Product Strategy & Vision
Help shape and deliver product / platform vision and strategy for the transactional communications platform
Establish a clear roadmap aligned to customer experience goals, operational efficiency and commercial outcomes
Drive a shift from a legacy platform to a new platform.
Platform Ownership & Delivery
Lead the end-to-end delivery of a multi-channel transactional communications platform (email, SMS, push, in-app)
Ensure the platform supports high-volume, real-time communications, resilience and reliability at scale
Partner with: Engineering & Architecture teams, CRM / Marketing teams, Data & Analytics
Customer Experience & Operations
Drive improvements in customer communications experience, including timeliness, relevance and clarity
Enable personalisation and dynamic conten t within transactional messaging
Ensure consistency across all customer touchpoints
Skills & Experience
Essential:
Proven experience as a Senior Product Manager / Product Manager / Lead Product Manager
Experience delivering platform products, ideally in:
Transactional communications - SMS, EMAIL, In App notifications
CRM
Customer engagement
Ideally have a strong understanding of multi-channel messaging platforms, APIs and integrations
Experience working with cross functional teams
Significant stakeholder management experience including experience working with stakeholders in Europe
Retail experience is highly desirable
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. xsngvjr Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.