Clinical Healthcare Support Worker, Band 3
The closing date is 14 April 2026.
We are looking for a Clinical Healthcare Support Worker within our expanding Urology Department, which aims to become a Centre of Excellence. The department includes 13 Urologists, an inpatient ward, an outpatient unit, a diagnostics unit (LATP, flexible cystoscopies, lithotripsy), and a Urology Assessment unit.
Working pattern: 41.5 hours per week, full or part‑time available. The vacancy may be closed early if sufficient applications are received.
Main duties
* Deliver safe, person‑centred care in a changing environment, supporting LATP, flexible cystoscopy and lithotripsy procedures and the emergency Urology Assessment unit as a team.
* Take part in investigations, training and gaining competency in procedures, adhering to policies and guidelines.
* Assist and support patients during procedures: monitoring vital signs, preparing and supporting patients, ensuring a positive experience.
Job responsibilities
* Develop knowledge and clinical skills.
* Organise and manage time effectively.
* Work cohesively with all team members.
* Communicate with colleagues, patients and relatives with sensitivity and empathy.
* Work under pressure, be proactive, take initiative and act as a role model.
* Resolve and support difficult situations and people.
* Undertake training to gain competence in the role.
* Work alongside nursing staff, maintaining high standards of practice.
* Participate in safety checks and clinical audits.
* Use computer‑based systems (Trak/EPR) for patient and staff information.
* Maintain accurate and contemporaneous patient records.
* Ensure compliance with Trust and departmental policies (Health and Safety, Manual Handling, Data Protection, safeguarding etc.).
* Uphold a professional image that reflects the Trust positively.
* Complete all mandatory training.
* Identify development needs and align them with Trust objectives.
* Utilise recognised manual handling techniques, manage frequent exposure to bodily fluids, infection control, COSHH, and unpleasant working conditions.
* Maintain standards of care under pressure in a changing environment.
* Work in confined spaces and 7/7 day working may be required in the future.
Qualifications
* GCSE Level or equivalent: Grade C (4) English and Mathematics (or equivalent).
* Basic knowledge of standard Microsoft Office programmes.
Experience
* Experience in an acute clinical environment (placement or employment).
* Previous experience in a relevant speciality.
Knowledge, Skills and Abilities
* Prioritise workload effectively.
* Act as a role model and lead by example, reinforcing Trust values.
* Escalate concerns to reduce risk and promote patient safety.
* Keep up to date with professional issues relevant to practice.
* Contribute to implementation, monitoring and evaluation of relevant policies/protocols/guidelines.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Disclosure and Barring Service checks (formerly CRB) will be required to identify any previous convictions.
Employer
Gloucestershire Hospitals NHS Foundation Trust
£25,760 to £27,476 per year (pro rata if part‑time).
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