Overview
We’re seeking an experienced and proactive ICT Support Technician to join our helpdesk and modern workplace team. You will report to our Head of ICT Infrastructure. You’ll provide day-to-day technical support, manage Microsoft 365 and Intune environments in a Hybrid Active Directory environment, and play a key role in improving our users’ IT experience across the business. This is a hands-on role suited to someone comfortable with 1st–2nd line responsibilities and looking to develop further in cloud-first IT environments.
This is an in office position.
About 288 Group
You’ll join a successful 200-strong e-commerce business with an 80-year history, solid financial stability, and a forward-thinking approach to technology.
Benefits
* 25 days annual holiday (rising to 30 with service)
* Your birthday off as an extra day’s holiday
* Annual company trading bonus
* Generous pension scheme *
* Private healthcare *
* Enhanced company sick pay *
* Additional maternity / paternity benefits *
* Subsidised gym membership
* Cycle to work scheme
* Annual summer and Christmas parties
* *Subject to qualifying period
Key Responsibilities
* Provide 1st and 2nd line technical support across the business.
* Administer and maintain Active Directory and Azure AD accounts, permissions, and groups, GPOs
* Manage devices and policies in Microsoft Intune / MDM - Deployment/Configuration
* Support and optimise Microsoft 365 services including Teams, SharePoint, OneDrive, and Exchange Online.
* Troubleshoot hardware, software, and networking issues.
* Maintain and support Dialpad VOIP system and end-user setup.
* Manage IT assets, procurement, and lifecycle tracking.
* Support line-of-business applications, coordinating with vendors when needed.
* Assist in IT improvement projects and deployment of new technologies.
* Keep IT documentation and knowledge base up to date.
Why Join Us?
You’ll have the opportunity to work with a skilled team in a modern, cloud-centric environment, where you’ll be trusted to take ownership, contribute ideas, and develop your technical expertise across Microsoft 365 and Intune.
Experience
* 1–3 years in an IT support or helpdesk role.
* Proven experience supporting Microsoft 365 environments.
Technical Skills
* Windows 10/11 support and device configuration.
* MacOS, IOS and Android knowledge.
* Active Directory and Azure AD management.
* Endpoint management via Microsoft Intune.
* Understanding of networking fundamentals (Wi-Fi, IP, DNS).
* Familiarity with VOIP/Telephony administration.
Desirable Skills
* PowerShell scripting or automation experience.
* Knowledge of cloud security principles (MFA, Conditional Access).
* Backup and disaster recovery awareness.
* Experience with asset management tools or ticketing systems.
* Any MCP certs or other industry certs.
* VMware/Hyper-V or other virtual technologies.
* Networking.
#J-18808-Ljbffr