Job Description
Service Engineer – Special Purpose Machinery
Location: Kilmarnock
Salary: £38,000 per annum (includes shift allowance)
Working Hours: Monday to Friday, Day Shift
About the Role
This role is customer-facing and requires a strong technical background, excellent communication skills, and a commitment to delivering high-quality service.
The successful candidate will be responsible for maintaining and improving machine performance, ensuring minimal downtime, and delivering a professional engineering service that meets or exceeds customer expectations.
Key Responsibilities
* Deliver professional on-site engineering support to customers
* Ensure equipment performance meets agreed service levels
* Carry out corrective, planned, and preventative maintenance in line with OEM requirements
* Diagnose and resolve breakdowns efficiently, aiming for first-time fixes
* Maintain high levels of customer satisfaction through daily interaction and support
* Adhere to all Health & Safety regulations and company procedures
* Identify opportunities for improvement and innovation
* Manage spare parts usage and maintain accurate stock and service records
* Ensure tools and equipment are maintained in safe, working order
Skills, Experience & Qualifications
* Mechanical or Electrical qualification (Degree, Diploma, or equivalent experience preferred)
* Proven experience with electro-mechanical equipment (packaging or document handling equipment advantageous)
* Mechanical knowledge (minimum 1 year required)
* Electrical experience (preferred)
* Experience in a customer-facing engineering role
Benefits
* Company pension
* Private medical & dental insurance
* Life insurance
* Health & wellbeing programme
* Additional leave entitlement