Job Title: Director – Business Analytics Department: ESI (Employer Services International) Reporting to: Senior Director Service Delivery & Business Excellence Overview: The Director – Business Analytics will play a strategic and vital role within the ESI Business Excellence and Transformation senior leadership team, reporting directly to the Senior Director Business Excellence. This high-profile position is responsible for spearheading the ESI Business Analytics strategy across the organization. The Director will harmonize resources across teams and establish a best-in-class hub for business insights to support over 10,000 Associates within ESI, ensuring transparency, quality, and forward-looking intelligence for leadership teams. This role will create a team of data analysts and data scientists across ESI, leveraging AI and data analytics technology to provide a comprehensive view of process performance, workload, and transformation outcomes. These insights are essential for delivering significant bottom-line benefits each year and for driving new data mining capabilities in support of major transformation initiatives. Essential Responsibilities: • Define and execute the ESI analytics strategy, ensuring alignment with business priorities and transformation goals aligned with ESI and Corporate strategies. • Act as a trusted advisor to senior leaders, challenging assumptions and shaping business decisions through data-driven insights. • Champion a culture of data-driven decision-making across the organization, embedding data literacy and adoption. • Lead the development of BI solutions, dashboards, and advanced analytics to provide leaders with timely, accurate, and actionable insights. • Proactively use analytics to address strategic questions, uncover operational risks, and highlight opportunities to support growth, drive efficiency, and improve the client experience. • Establish a single trusted source of metrics covering workload, quality, efficiency, and transformation outcomes. • Drive integration of data sources to create a connected, transparent view of operations. • Monitor performance trends, provide predictive insights, and deliver early warning signals to leadership. • Develop a standardized, data-driven framework for workforce planning, capacity management, and productivity tracking. • Strengthen data quality, governance, and consistency to enable reliable decision-making. • Create a high-performance, collaborative culture that thrives in a complex, matrixed environment. • Lead any assigned projects or initiatives as agreed with the Senior Director Business Excellence. Specific Experiences / Knowledge: • 10 years in analytics, BI, or transformation roles within a complex, global organization. • Proven track record of establishing and scaling analytics functions — including vision, operating models, and team structures. • Strong expertise in BI platforms (e.g., Power BI, Tableau) and data governance best practices. • Hands-on operational experience preferred. • Knowledge of advanced analytics, predictive modeling, and AI readiness. • Demonstrated success in leading multi-country transformation programs. • Ability to execute at pace in a global, matrix environment. • Excellent stakeholder management and influencing skills, with experience engaging senior executives. • Bachelor’s degree in Data Science, Analytics, IT, or Business (Masters preferred). Personal Attributes: • Energetic, passionate about the importance of data. • Strategic thinker who balances vision with execution. • Analytical and data-driven, with strong problem-solving skills. • Strong communicator who can simplify complexity and inspire adoption of insights. • Collaborative and adaptable, thriving across different cultures and environments. • Innovative yet pragmatic, with a relentless focus on measurable outcomes. Reporting Relationships: • Immediate Manager: Senior Director Service Delivery & Business Excellence • Direct Management Reports: Two and to further grow • Location: Global • Geographical Scope: Global