Job Description With over 50 years of experience in developing high-quality tools and accessories, our client has built a strong reputation among tradespeople, DIYers and hobbyists alike. Their product range spans precision tools, power solutions, dust management, and sharpening systems—all designed for durability, accuracy, and ease of use. A commitment to exceptional service, innovation, and customer support lies at the heart of everything they do.
We are now supporting their search for a proactive and organised Customer Service Co-ordinator to join their dedicated team. This role plays a vital part in ensuring that customers receive timely, professional, and effective support—whether they are placing an order, reporting an issue, or looking for product guidance.
Key Responsibilities
Managing customer enquiries and complaints via phone, email, post, social media, and other platforms
Logging all incoming issues and complaints in the internal CRM system
Liaising with suppliers and internal departments to ensure efficient issue resolution
Processing stockist returns and handling faulty product reports daily
Organising product collections and coordinating with the Despatch department
Overseeing repairs for items such as worktop jigs and power tools
Supporting Service Agents with information and managing war...