Company Description
Title: Night Team Member £12.86 Full Time
Our mission at Novotel Glasgow is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
1. Discounted hotel rates all over the world in Accor Hotels
2. Continuously learn and develop yourself with our Accor Academy
3. Support your wellbeing in your professional and personal lives
4. Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
5. Participate actively in initiatives to build a more inclusive and sustainable world
6. And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
This is a multi-skilled role incorporating both Front Office and Food and Beverage Duties in line with the business demands
As our next Night Team Member, you…
Have the ability to multi-task and have a can-do attitude in this exciting fast-paced environment.
Flexible and always ready to assist at any stage of the guests’ stay, from check-in to check-out and everything in between.
This may include working in the Food and Beverage outlets including Breakfast, Bar, Night and supporting the Reservations and Back Office Teams when needed.
As a passionate individual, you will be dedicated to continuously improving the quality of the hotel's services.
A little more information:
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
Our hotel offers 141rooms, meeting rooms, gym, sauna, steam room and food & beverage facilities
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
If you feel you are the right candidate for the role as our Night Team Member, please click ‘apply’ now! We’d love to hear from you!
One more thing…
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Job Description
As our next Nights Team Member, you…
7. Are the face of Novotel Glasgow, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
8. Assist in the general running of the hotel at night and support other departments to set up for the next day.
9. Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.
10. Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.
11. You should be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
Qualifications
Work Experience
What we are looking for:
12. Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions
13. A fast-thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on
14. Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance.
A little more information:
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Ready to discover more? Get in touch with us. We would love to hear from you.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.