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Description
Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!
Application Deadline: 21 August 2025
Department: UK Retail
Location: Crewe (CRE)
Compensation: £12.82 / hour
We’re looking for a 30 hour Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.
Key Responsibilities
* Leadership & Team Development:
* Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
* Drive continuous growth by coaching, training, and mentoring your team.
* Keep your team informed and engaged through clear, open communication.
* Empower your team with up-to-date product knowledge to meet customer needs confidently.
* Operational Excellence:
* Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
* Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
* Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
* Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
* Sales & Performance:
* Motivate your team to meet and exceed sales targets and KPIs.
* Identify growth opportunities for team members and suggest strategies for their development.
* Customer Experience:
* Set the standard for exceptional customer service and ensure it’s delivered consistently.
* Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
* Represent the Mountain Warehouse brand with enthusiasm and professionalism.
* Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.
* We Would Love To Meet Someone Who Is
* Passionate about delivering outstanding customer service.
* A confident and reliable motivator, with a talent for inspiring others.
* Experienced in all areas of retail, from stock control to visual merchandising.
* A strong communicator who can engage at all levels and provide constructive feedback.
* Proactive and results-driven, with a track record of setting and achieving goals.
* Approachable, trustworthy, and a natural team player.
* Skilled at problem-solving within company guidelines and policies.
* What's in it for you?
* Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
* 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
* 28 days annual leave, including Bank Holidays
* Access to Employee Assistance Programme, and a Colleague Hardship Scheme
* Generous Colleague Referral Incentive
* Auto-enrolment Pension scheme
* A stable, successful and supported environment
* Length of service awards
You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!
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