Role Overview
TDS is a growing software consultancy with over 160 passionate engineers, designers, and strategists. We specialise in delivering high-quality, scalable, and innovative software solutions for our clients across various industries. As we continue to expand, we are seeking a dynamic Account Manager to develop and grow long lasting relationships with existing customers across our diverse portfolio of clients.
As an Account Manager, you will be responsible for the relationships and innovation within your assigned customer base. You will shape and deliver account strategies that maximise revenue growth, increase client satisfaction and ensure account retention year on year. Your role will be pivotal in ensuring our services are consistently evolving to meet client needs and innovating new ways of working where needed.
Key Responsibilities
* Client relationship management: Develop and nurture strong relationships with existing clients to build a long-term strategy for solution delivery, ensuring their needs are understood and met.
* Account retention: Monitor client satisfaction and take proactive steps to ensure high levels of retention and that issues are resolved promptly.
* Account growth: Define and execute account strategies to upsell into your assigned client base, including in new teams, departments or subsidiaries of the same organisations.
* Analysis & reporting: Track and analyse account metrics, providing regular and detailed reporting which drives insights and innovation to both client and internal TDS teams.
* Commercial performance: Own and manage the financial performance of your accounts and contribute to the forecasting of account growth in collaboration with colleagues in sales & finance.
* Solution delivery: Ensure the services, solutions and resources delivered are performing to the level our clients expect, and leverage opportunities to innovate solution delivery or apply continual improvement.
* Meet & greet customers: Regularly engage with customer teams on a face-to-face basis, foster relationships that have long term potential across the UK, Central Europe or North America.
Required Experience
* 3+ years of experience in account management in IT or Digital consultancies (MUST)
* Strong understanding of the services we offer and the sectors we operate in
* Ability to operate at pace, with regularly updating plans and initiatives
* Proven capability to build relationships at all levels including C-suite
* Comfortable leading the creation and presentation of technical proposals and pitches with clients
* Commercial understanding of fee structures, pricing models and forecasting
* Enterprise customer experience would be ideal, with a background in financial services, public sector or multi-national private sector organisations
Benefits
* 25 days holiday + Bank holidays
* Hybrid/Remote work and flexible working hours
* Performance based bonus scheme
* Contributory pension scheme (Salary sacrifice available)
* Progression opportunities
* BUPA Health/Dental care
* Perkbox benefits scheme
* City centre office location (Haymarket)
* Macbook Pro/Windows Machine provided
* Monthly company socials
* Company away weekend (Previously we have been to Amsterdam, Dusseldorf, Riga and Dublin)
* TDS Merchandise
* Cycle to Work Scheme
Please note, this role requires weekly onsite working in Edinburgh/Newcastle and additional travel to visit clients across the UK/Canada.
If you have any questions about the role, please contact kylie.watson@testdrivensolutions.co.uk