Customer Service Advisor * Sunderland SR4 (great transport links) * Monday to Friday, 8.30am to 5pm (no weekends) * £26,000 per annum * Initially temporary for 3 months, with a potential permanent contract available for top performers A number of inbound Customer Service Administrators are wanted to join a successful global company at their Sunderland site. Based out of stylish offices with modern tech, casual dress and great staff facilities, you’ll play a key frontline role in providing a first-class service to your customers. What You’ll Be Doing * Taking your customers on their journey from initial enquiry through to product delivery and after service care. * Taking an empathetic, understanding approach to your customers at all times. * Using your product and industry knowledge (which you will gain through top quality training and development) to guide your customers and make sure they are receiving the best advice possible. * Processing customer payments through the system. * Liaising with other departments such as production or dispatch to ensure orders are on time. What You will Bring to the Team * First class customer service skills * A passion for helping people – while a professional customer service background is great, we are also keen to speak with you if you have different industry experience such as care/support work or sales. * IT literate – all your customer comms are logged through the inhouse systems. * A strong team ethic. For further details, please apply or contact John Dorling at Pin Point Recruitment