Overview
We are looking for people who are passionate about delivering excellent customer service in a university library setting and who will help us maintain and enhance our high standards of support for students, staff and external users.
In this role, you will be a key part of the front-line team in our library space, helping learners and staff access the resources, spaces, and support they need to succeed. You'll provide fast, accurate, and friendly assistance with library enquiries, digital systems, and study skills, while also helping to maintain an inclusive and welcoming environment.
You'll work closely with colleagues to support the day-to-day running of the library, including managing study spaces, maintaining collections, and contributing to learner engagement activities. You'll also play a role in supporting learners with accessibility needs and ensuring our services are inclusive and responsive.
This is a varied and rewarding role for someone who enjoys working with people, solving problems, and making a positive impact on the student experience.
Responsibilities
* answer phone calls and emails
* register and maintain library user records
* determine priorities of incidents and service requests
* assist with issues related to equipment and online resource access for students and staff
* assist students with their searches for books, journals, and other resources
* assist with maintenance and control of library stock, including shelf checking and shelving
* rove the buildings to assist students, staff and other users of the service
This is a part-time role, working 27 hours per week.
Requirements / Qualifications
* The successful candidate will thrive working in fast paced customer focused environment, and will be able to display experience of:
* supporting customers with empathy
* a desire to provide a continually excellent service
* excellent communication and interpersonal skills
* experience and familiarity with IT systems
* ability to work using own initiative
* flexibility to accommodate changing needs
* library experience is also a bonus
* Disability Confident
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
About York St John University
Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider.
Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.
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