Hours: 35 hr per week Closing Date: Sat, 23 May 2026 We are looking for a Senior Operations Analyst to join our team, combining strong operational ownership with advanced data and facilitation skills. This is a hybrid role where you will play a key part in how the function operates—bringing structure, insight and pace. You will work closely with leadership and delivery teams to own operational processes, build data-driven insight, and lead key forums and workshops. This role is ideal for someone who enjoys variety, problem-solving and influence, and is equally comfortable working with data, improving processes, and engaging stakeholders. What You’ll Be Doing Operational Ownership & Delivery Own and drive a range of operational activities across the function, ensuring work is prioritised and delivered effectively Identify inefficiencies and lead improvements to processes, tools and ways of working Provide structure, clarity and follow-through across initiatives and day-to-day operations Data, Modelling & Insight Build and maintain robust Excel-based data models to support operational decision-making Develop and enhance dashboards (Power BI / Excel) that provide clear, actionable insight Analyse trends across performance, capacity, and delivery, translating data into meaningful recommendations Ensure reporting is accurate, consistent, and aligned to business needs Operational Rhythm, Governance & Controls Lead the preparation and facilitation of weekly, monthly and quarterly operational forums Produce high-quality packs, track actions, and ensure clear outcomes and follow-through Maintain key artefacts such as RAID logs and RACIs and process documentation Support audit readiness, controls, and governance activities Workshops, Facilitation & Engagement Lead and facilitate workshops, meetings and operational forums, ensuring engagement and clear decision-making Work with stakeholders to define problems, structure discussions and drive outcomes Support team engagement initiatives such as offsites, town halls and retrospectives Deliver clear, concise communications to a range of audiences Improvements & Initiatives Lead or coordinate small projects and operational improvement initiatives Track milestones, risks and dependencies to maintain momentum Contribute to broader initiatives such as workforce planning, onboarding improvements and capability uplift Financial & Workforce Support Support budget tracking, forecasting and cost oversight Assist with resource planning, utilisation tracking and workforce reporting Coordinate recruitment and onboarding activities as part of operational workflows What We’re Looking For Skills & Experience Advanced Excel skills, including data modelling, complex formulas, and data transformation Experience building dashboards and reports (Power BI or similar) Strong analytical capability, with the ability to translate data into insight and recommendations Experience working in operations, business management, or delivery support environments Proven ability to manage multiple priorities and deliver end-to-end outcomes Experience supporting or leading process improvements or small initiatives Interpersonal & Facilitation Skills Confident facilitating meetings, workshops and operational forums Strong communication skills, with the ability to engage and influence stakeholders at all levels Able to build relationships quickly and work effectively across teams Ways of Working Highly organised, structured and detail-oriented Logical, analytical thinker who can break down complex problems into clear actions Proactive and solutions-focused, with a strong sense of ownership Comfortable working with ambiguity and driving work forward independently Why Join Us? Opportunity to play a central role in shaping how the function operates High visibility role working closely with leadership A varied position combining operations, data, and stakeholder engagement Chance to drive real improvements and make a measurable impact Ideal Candidate Profile You are someone who: Enjoys working with data but doesn’t want a purely technical analyst role Is confident using Excel to build models and solve problems Can step into a room, facilitate discussions, and drive outcomes Brings structure, clarity and momentum to ambiguous situations Takes ownership and sees work through to completion