Who You Are You are a dedicated and efficient professional with a strong customer service focus. You have a keen ability to quickly establish customer needs and deliver appropriate services while maintaining high standards of performance and conduct. You are enthusiastic about self-development and committed to providing friendly, responsive, and professional customer service at all times. Your experience in dealing with the public and working effectively in a team environment equips you to excel in this role. What the Job Involves As a Safeguarding Business Support Assistant, you will assist the Support Services Officers in providing high-quality and efficient services within the Children’s Social Care division. Your responsibilities include managing enquiries, processing transactions, handling communications via various channels, and maintaining accurate records. You will also help in preparing information packs, managing stock control, and identifying opportunities for service improvement. Your role is pivotal in ensuring all activities meet agreed standards, and you will also support and help in the training and development of your colleagues. Skills Strong communication skills for diverse interactions Ability to establish rapport and assess customer needs Numeracy skills for accurate transaction processing Capability to work under pressure with minimal supervision Teamwork and collaborative mindset Proficient computer keyboard and mouse skills Broad knowledge of Council services Experience in a mixed linguistic and cultural environment Familiarity with IT, telephony, and related systems