ABOUT THE ROLE
As a Team Manager of Customer Assistants you will support the leadership team to ensure that every customer who visits or interacts with the shop receives an exceptional service experience through the creation of a seamless customer shopping journey. You will be an outstanding specialist in people, inspiring and developing your Partners (employees) and enabling each of them to reach their full potential.
Night work is paid with a premium of £4.75 per hour for any time worked between 22:00 and 06:00. This also applies to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Applicants must be 18 years or older.
KEY RESPONSIBILITIES
* Strive for high levels of customer and Partner (employee) satisfaction.
* Empower your team to act with authority and accountability in a supportive culture that promotes professional growth.
* Build genuine relationships with customers and internal and external stakeholders.
* Work with the wider shop leadership team and take on duty manager responsibilities when required.
* Develop a clear resourcing strategy to recruit Partners capable, aspiring and passionate about delivering outstanding service.
ESSENTIAL SKILLS/EXPERIENCE
* Experience of leading a large team in a fast‑paced, customer‑focused environment with a proven track record as a specialist in people and empowerment.
DESIRABLE SKILLS/EXPERIENCE
* Disciplinary and grievance experience.
* Hiring manager / recruitment experience.
PAY AND HOURS
Pay: £32,000.00 – £45,600.00 per annum.
Contract type: Temporary.
Hours of work: Various hours of full‑time work (37.5 per week) across seven days, including early starts, late finishes, evenings and weekends.
There are two vacancies:
• Vacancy 1 – end date 27/03/2027.
• Vacancy 2 – end date 27/11/2027.
APPLICATION DEADLINE
Closing date: 9 June 2026.
PRE‑EMPLOYMENT VETTING
Roles may be subject to pre‑employment vetting, which can include DBS checks and financial probity checks. Information will be provided during the recruitment process, and candidates are encouraged to complete any vetting documents promptly to avoid delays.
FLEXIBLE WORKING
We support flexible working, which may include compressed hours, job sharing or shorter hour contracts where possible. Discuss options with the hiring manager during your interview.
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