International Road Service & Operations Analyst
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
* Full-time
* Job Title: International Road Operations & Service Analyst
* Function: Other
* Vacancy Type: Permanent - Full Time
* Location: International Gateway, Hinckley, LE10 3BQ
* Days of Work: Monday to Friday
* Hours of Work: 09:00 -17::30
Purpose of Position
This role will be based from our offices in Hinckley. Working within DPD International Operations, you will work directly with senior managers, providing analytical findings, proposing solutions and making recommendations to support the Road Service Team. You will conduct trend analysis of Road Service and Operations to identify the cause of service failures, in order to improve operational compliance and customer retention.
Key Task & Responsibilities
* Proactive resolution to service performance issues using cause analysis reports and liaison with other departments to complete actions that will improve DPD Classic service
* Ensuring that all operational procedures are implemented and adhered to in line with the development of the International products
* Conduct trend analysis on receipt of any escalations relating to DPD Classic service quality and non-compliance and submit a report of actions for resolution
* Communicate any changes to DPD Classic operational procedures or updates that could affect the DPD Group customer’s deliveries.
* Assist, when requested and deemed necessary, with presentations to International clients, SMT and internal departments and attend any meetings when required to provide international knowledge
* Undertake specific projects, working groups or other duties as required by the International management team in order to develop or enhance the international service offering
* Provide recommendations for customer experience improvements on the DPD Classic service to the International Road Service Delivery Manager, International Road Service Team Leader and DPD Group stakeholders
* Regularly liaise with the Road Service Team and DPD Group stakeholders to review and identify the current operational trends that can help drive change and enable us to achieve Road Service KPI’s
To succeed in this role you will be passionate about data analysis and have extensive experience using Excel. A background in logistics and experience with SQL would be advantageous.
We will also expect:
* Excellent analytical and problem solving skills essential
* Ability to communicate at all levels and challenge various stakeholders to drive the business forward
* Flexibility and a positive approach to changeAdaptable to manage competing workloads.
* Demonstrates the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caringand Accountability.
About our Benefits
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
* Holiday trading
* Enhanced maternity and paternity package
* Free life assurance of 4 x salary on joining the pension scheme
* Health Kiosks visiting every location
* Vitality at Work
* Free On Site Parking
* Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
* Milestone Days off to celebrate with your family and friends
* For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
DPD is a Disability Confident Employer.
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