* Site based in Gloucester, 2nd/3rd line Service Desk opportunity.
* Working 5 days a week on site - No remote working.
About Our Client
This organisation operates within the public sector and is committed to delivering exceptional service through its technology department. Based in Quedgeley, it is a mid-large sized entity focused on maintaining reliable IT systems to support its operations.
Job Description
* Provide advanced technical support for IT systems and applications, ensuring timely resolutions.
* Monitor and manage service desk tickets, escalating when necessary.
* Identify and implement solutions to recurring technical issues.
* Collaborate with other departments to address IT-related needs and projects.
* Maintain and update IT documentation, ensuring accuracy and accessibility.
* Assist with the deployment and configuration of hardware and software.
* Support the team in delivering excellent customer service to end-users.
* Ensure compliance with IT policies and procedures within the public sector framework.
The Successful Applicant
A successful Service Desk Technician L3 should have:
* Proven expertise in troubleshooting and resolving complex IT issues.
* Experience with service desk ticketing systems and ITIL best practices.
* Knowledge of hardware and software deployment processes.
* Strong analytical and problem-solving skills.
* Familiarity with working in a public sector technology environment.
* Relevant IT certifications or equivalent technical qualifications.
* Ability to work efficiently in a team-focused setting.
What's on Offer
* Competitive salary range of £29,000 to £35,000 per annum.
* Access to the Local Government Pension (LGP) scheme.
* Permanent position based in Quedgeley.
* Opportunities for professional development within the public sector.
* Supportive and collaborative team environment.
* MV Clearance required (8-12 week duration)
If you're ready to bring your technical expertise to a rewarding role in the public sector, apply today! #J-18808-Ljbffr