Are you a people-first leader who thrives on developing others and delivering exceptional service?
We’re looking for a dynamic Team Manager to join a high-performing Key Accounts Department, leading a talented team responsible for supporting a portfolio of adviser firms. This is an opportunity to step into a role where your leadership genuinely makes an impact on people, performance, and customer experience.
The role
As Team Manager, you’ll lead, coach, and inspire a team of Customer Service Executives and Client Relations Managers to consistently deliver outstanding service.
You’ll be at the heart of operations driving performance, strengthening relationships, and continuously improving how things are done.
What you’ll be doing
* Leading regular 1:1s to coach, support, and develop your team
* Building strong relationships with key account firms and stakeholders
* Managing team capacity, performance, and engagement
* Supporting recruitment and helping shape a high-performing team
* Using data and insights to identify improvements and drive change
* Handling performance, absence, and conduct in line with policy
* Communicating business updates clearly and effectively
* Playing an active role in wider business initiatives
About you
You’re highly organised, proactive, and genuinely passionate about people.
You naturally build trust, ask the right questions, and act quickly to solve problems. You take pride in developing others and creating an environment where people can thrive.
* A natural coach who loves seeing others succeed
* Sets high standards and leads by example
* Commercially aware with a continuous improvement mindset
* Confident communicator with strong stakeholder management skills
What we’re looking for
We value attitude and cultural contribution just as much as experience but it would be great if you also bring:
* Experience in a contact centre and/or account management environment
* Proven leadership and performance management experience
* A track record of coaching and developing teams
* Experience working in a regulated environment
* Ability to interpret data and produce meaningful insights
* Involvement in recruitment and interviewing
Why join now?
You’ll be part of a collaborative, forward-thinking environment where:
* People genuinely come first
* Development and progression are actively encouraged
* Ideas are welcomed and innovation is supported
* Success is celebrated as much as hard work
This is more than just a management role it’s a chance to shape a team, influence service delivery, and grow your leadership career in a business that values what you bring.
Ready to make an impact?
Apply now or get in touch for a confidential conversation with Liam and discuss the role in more detail.
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