The Spa Therapist is responsible for delivering high-quality spa and beauty treatments to guests, always ensuring an exceptional and relaxing experience. The role involves maintaining treatment standards, supporting spa operations, and contributing to the overall success of the spa through excellent customer service, administration, and retail promotion.
Preparing & Maintaining the Salon
* Prepare the salon and treatment rooms prior to opening and before each guest appointment; ensure equipment, tools and products are clean, sanitised and ready for use; maintain cleanliness and presentation of all areas to the highest standard; provide beauty treatments in accordance with certification, training and professional standards; report any equipment issues or faults immediately; monitor salon stock levels through regular stock checks; order equipment and materials with management approval, adhering to budget controls.
Guest Experience
* Deliver a range of spa and beauty treatments to a high professional standard; ensure courteous, professional and prompt service at all times; provide a warm, friendly and welcoming experience for all guests; carry out consultations to tailor treatments to individual needs; actively promote the salon, spa treatments and resort facilities; upsell treatments, packages and retail products where appropriate; handle guest enquiries and take bookings both in person and over the telephone; always behave in a polite and professional manner as an ambassador for the company; ensure client comfort, satisfaction and confidentiality at all times.
Team Support & Development
* Work collaboratively with the spa team to ensure smooth daily operations; support colleagues during busy periods; attend and participate in training sessions as required; maintain a positive and professional attitude within the team; develop knowledge of all products and facilities offered by the company.
Financial Responsibilities
* Support the achievement of spa revenue targets through treatments and retail sales; comply with standard operating till procedures ensuring all payments are processed and allocated correctly; promote special offers and packages to maximise sales opportunities; assist with stock control and cost awareness in line with budgetary requirements.
Administration & Compliance
* Complete all paperwork, client consultation forms and administration procedures accurately and on time; maintain strict client confidentiality at all times; comply with personnel and payroll procedures promptly; follow all company policies, standard operating procedures and employee handbook guidelines; ensure personal appearance and hygiene meet company standards at all times; maintain awareness of and comply with all health and safety requirements applicable to the role.
Schedule
* This is a part-time position working 16 hours per week on a variable rota, including Wednesdays and Thursdays, as well as every other Saturday and Sunday, in line with the needs of the business.
Requirements
* Level 3 NVQ in Beauty Therapy (or equivalent qualification) is essential for this role.
* Right to work in the United Kingdom.
* Experience in a similar role.
Benefits
* Competitive salary.
* Discount on meals purchased.
* Discount on spa treatments or products.
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