School Attendance Case Manager
Location: Wymondham
Salary: Points 23:28 of the SET Support Staff Salary Scale, FTE A GBP 34,434 : A GBP 39,152 per annum, Pro:rata A GBP 26,927 : A GBP 31,173 per annum, including an allowance for holiday pay
Vacancy Type: Fixed term, term:time only, 37.5 hours per week
Starting March 2026
Closing date: 12 noon, 6th January 2026
The College is a member of the Education Trust. The Trust is a multi academy Trust comprising of 13 Primary and 9 Secondary School.
The Role
The School Attendance Case Manager will contribute to raising achievement by improving student attendance. They will also:
* Provide a specialist service to assist the College in meeting their obligations and targets in relation to attendance, especially persistent absence.
* Promote positive attitudes by students and families towards education and to ensure that parents/carers are made fully aware of their statutory responsibilities.
* Make unsupervised contact with families in their own homes and elsewhere to assess the reasons impacting on the attendance of individual students, facilitating their return or access to regular full time education provision.
* Establish and develop a professional service to support the school in raising attendance, investigating persistent absences and improving punctuality.
Skills and Qualifications
The personal competencies expected of all College support staff are:
* The ability to communicate clearly and tactfully using appropriate methods and an awareness of the impact of your own communication on others;
* Able to maintain positive relationships with all and able to work as an effective and flexible part of a team; willing to change methods of work and routines to benefit the team;
* Willingness to accept responsibility for your own actions; the ability to prioritise effectively, meet deadlines and accept challenges.
The professional competencies expected of a School Attendance Case Manager are:
* Demonstrate an understanding of issues that may affect a students ability to attend lessons;
* Have the ability to maintain confidentiality at all times, and use tact, diplomacy and empathy where necessary;
* The ability to work as a part of a team, as well as on their own initiative;
* Ability to communicate effectively both orally and in writing especially with students, parents/carers, school staff, the NCC Attendance Team, Education Welfare Service, social workers and other professionals;
* Ability to persuade and negotiate as well as good interpersonal / communication
* skills;
* Ability to overcome communication barriers with children and students;
* Ability to listen effectively;
* Ability to maintain accurate and up to date records;
* Ability to meet tight deadlines and plan and manage own time effectively;
* Demonstrate an ability to cope with stressful / conflict situations;
* Ideally demonstrate knowledge of attendance regulations.
* Adaptable, imaginative, creative, and flexible in approach to the work;
* Self:motivating and the ability to identify your own training needs and a willingness to attend relevant training courses or other training;
* Prepared to attend meetings outside of office hours;
* Promote and safeguard the welfare of children, young and vulnerable people that you are responsible for or come into contact with;
* To comply with individual responsibilities, in accordance with the role, for health and safety in the workplace;
* Ensure that all duties and services provided are in accordance with the schools Equal Opportunities Policy.
* Trustees are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share in this commitment.
* To ensure compliance of Data Protection at all times.
The qualifications and previous experience required for a School Attendance Case Manager are:
* A good level of literacy and numeracy;
* A relevant degree or equivalent expe