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Join to apply for the Help Desk Co-Ordinator role at Virtual Services Group
Virtual Services Group provided pay range
This range is provided by Virtual Services Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
About The Role
We have an opportunity for a Help Desk Co-Ordinator to join our Facilities Service Desk team..This is an exciting time to join the team! Have you worked for a FM company? Do you have a real passion for customer service? Do you thrive working within a fast-paced team environment? Do you possess exceptional communication skills? Then we would love to hear from you as we may just have the perfect job for you!
The Role
* Estimating process (logging/chasing prices/inputting) and working to targets
* Finance process (approve invoices and issue invoice queries/respond to clients) and working to targets.
* Reactive WIP process (review with Accounts Team and support)
* PPM/Compliance process (review site assets with Accounts Team to ensure in line with contract review maintenance planner reporting/issue weekly asset no test reports/input and revise contracts
* Overflow for PPM/reactive roles
* Tracking contract statuses, deadlines, and renewals. This involves maintaining a database or system to monitor contract details, ensuring compliance, and managing any changes or amendments.
* Maintaining accurate records of all contracts and related documents. This includes organizing and archiving contracts for easy access and reference.
* Serving as a point of contact for contract-related inquiries. This involves interacting with internal teams, external stakeholders, and providing support or clarification on contractual terms and conditions.
* Collaborating with various departments, such as legal, finance, procurement, and operations, to ensure alignment on contractual matters and facilitate smooth workflow.
* Resolving issues or discrepancies that may arise during the contract lifecycle, and proposing solutions to ensure contractual obligations are met.
* Utilizing contract management software or tools to assist in contract drafting, management, and reporting.
The Skills Needed To Be a Succes
* Must have experience in Help Desk within Facilities Management.
* Excellent organisational skills and exceptional time management
* Able to work effectively in a team and multi-manage tasks.
* Self-motivator, methodological and pro-active
* Results/ task orientated attention to detail and accuracy
* Confident & polite manner
* Excellent Customer Service
What's in it for you, you ask?
* Full Time hours 0800-1700 Monday to Friday
* A competitive salary
* Annual Leave 33 days, rises up to 36 days after 5 yr service
* Private Health Care Plan on completion of 3 months probation
* Free on-site parking
* Pension
* Life Assurance
* EAP
* Wellbeing Programmes
* Stunning office environment to ensure you're comfortable and work at your optimum
* Opportunity to grow your skill-set and develop professionally
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Facilities Services
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