Department Overview
As Senior Manager, Transformation, you’ll own execution and shape how transformation is delivered across McDonald’s UK & Ireland. Reporting to the Transformation Director, you’ll sit at the heart of market execution, working closely with restaurants, franchisees and corporate teams to turn priorities into measurable outcomes.
Duties
* Leading the end‑to‑end execution of transformation initiatives, setting clear priorities, and ensuring delivery against agreed outcomes, timelines and quality standards
* Owning and managing the UK & Ireland transformation portfolio, setting roadmaps, sequencing delivery, managing dependencies, and maintaining a forward‑looking view of execution
* Owning the Operational Excellence and simplification agenda, shaping how improvement is identified, prioritised and realised across the business
* Establishing and evolving a Project Management Centre of Excellence, setting high standards for execution, governance and ways of working that are practical and fit for the business
* Partnering with senior leaders to balance business‑as‑usual performance with transformation delivery, ensuring plans are realistic, prioritised and grounded in operational reality
* Leading, coaching and developing a team of program and operational excellence professionals, building sustainable capability and future talent
* Acting as a key market voice into global and enterprise forums, advocating for UK & Ireland priorities and operational realities
* Building strong cross‑functional partnerships to reduce friction, enable collaboration and accelerate execution
Qualifications
* Significant experience leading large‑scale transformation, program delivery or operational excellence initiatives with clear accountability for outcomes within complex, matrixed organisations
* Strong program and portfolio management capability, making informed trade‑offs to deliver outcomes, value realisation and execution at pace
* Proven ability to influence senior stakeholders and work effectively across global, segment and market teams
* A collaborative leadership style, with experience building capability and developing high‑performing teams
* Commercial awareness, balancing value, capacity and risk to make sound delivery decisions
* An adaptable, pragmatic approach – comfortable navigating ambiguity while maintaining rigour and momentum
* Alignment to McDonald’s values: Serve, Inclusion, Integrity, Community and Family
Benefits
* A senior, visible role with real influence over how transformation is executed across McDonald’s UK & Ireland
* Competitive salary, plus a comprehensive benefits package including bonus, cash allowance, free parking, lunch and gym access
* Hybrid working, offering flexibility between home and our East Finchley Support Centre
* Access to industry‑leading learning, development and career progression opportunities
* The chance to work in a collaborative, inclusive culture where your ideas are valued and your impact is visible
* The opportunity to make a meaningful difference for restaurants, franchisees, people and customers across the UK & Ireland
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