Job Title:
Hotel Operations Director
About the Role:
We are seeking an experienced and skilled Hotel Operations Director to oversee the day-to-day operations of our properties. As a key member of the management team, you will be responsible for ensuring all departments run efficiently, providing exceptional service to guests, and maintaining high standards of quality and safety.
Main Responsibilities:
• Oversee daily operations: Manage all departments, including front desk, housekeeping, maintenance, and guest services, to ensure smooth and efficient operations.
• Staff Management: Lead, motivate, and train staff to deliver excellent guest service. Conduct regular performance reviews, identify areas for development, and ensure staff are fully trained in procedures.
• Budget and Financial Management: Assist with financial management, ensuring the properties operate within budget and meet financial goals. Monitor operational costs and implement cost-saving measures.
• Guest Satisfaction: Ensure the highest levels of guest satisfaction through continuous monitoring of guest feedback, addressing any complaints or issues, and proactively seeking ways to improve the guest experience.
• Compliance and Safety: Ensure all operations are in compliance with health and safety regulations, licensing laws, and company policies.
• Quality Control: Monitor the quality of service and facilities, ensuring cleanliness and maintenance standards are met. Conduct regular inspections of rooms, public areas, and facilities.
• Problem Solving: Address operational challenges quickly and effectively, making informed decisions to resolve issues that may affect the performance or guest experience.
• Collaboration: Work closely with department heads to streamline operations, improve efficiency, and achieve property goals.
• Reporting: Prepare and present regular reports on operational performance, guest satisfaction, and financial results to senior management.
Requirements:
• Proven experience as an Operations Manager or in a similar role.
• Strong understanding of operations, including front office, housekeeping, F&B, and maintenance.
• Excellent leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Ability to multitask, prioritise, and solve problems in a fast-paced environment.
• Flexibility to work varying hours, including evenings, weekends, and holidays.