To support the continued growth of our sales function, we are seeking a motivated and commercially driven Account Manager to join our internal sales team.
As an Account Manager, you will be part of a dynamic and collaborative internal sales team. You will play a key role in managing customer relationships, supporting the field sales function, and delivering an excellent experience to warehouse / showroom visitors.
Key Responsibilities
Manage and develop a portfolio of customer accounts, maintaining regular and proactive contact.
Promote new products, services, and marketing initiatives to customers.
Act as a primary point of contact for the field sales team, providing administrative and sales support including order processing, invoicing and logistical planning.
Deliver a high standard of service to visitors, offering knowledgeable product advice and guidance.
Liaise with warehouse and logistics teams to source products and ensure timely and accurate fulfilment of customer requirements.
Maintain accurate records and ensure all customer interactions are logged appropriately.
Proven experience in a sales support or internal sales role, including processing sales and purchase orders using ERP systems.
Strong communication and interpersonal skills, with the ability to build and maintain effective relationships with stakeholders at all levels.
Confident and professional telephone manner, with well-developed call handling skills.
Proactive approach with the ability to identify and contribute to process and system improvements.
Experience in maintaining accurate databases and administrative records.
Excellent organisational and time management skills, with the ability to prioritise workloads effectively.
Ability to work accurately and efficiently under pressure, making sound decisions when required.
Strong team player with the ability to work independently using initiative.
High level of numerical accuracy and attention to detail.
Proficient in Microsoft Office applications; experience with ERP systems (e.g. Navision) is advantageous.
Must reside within a commutable distance of the office.
Knowledge / experience of natural stone products.
What We Offer
The opportunity to join a well-established and growing business with a strong market presence.
A varied and engaging role where you can develop your commercial and interpersonal skills.
A supportive and team-oriented working environment.
Competitive salary package, including additional benefits and performance-related incentives.
Ongoing training and development opportunities.
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