Job reference REQ00000019337 Date posted 11/12/2025 Application closing date 21/12/2025 Location COUNTY-WIDE OPPORTUNITIES Salary £26,403 - £26,824 Package Blank Contractual hours 37 Basis Full time Attachments Blank
Job description
Location: Carlisle, Penrith or Kendal
Contract Type: Permanent
About this opportunity
We are seeking to recruit a Helpdesk Assistant – Corporate Asset Team
The successful candidate will understand the requirements to deliver the highest level of customer service and have experience in dealing with a wide range of stakeholders. Strong communication and people management skills are required with the ability to engage customers/building users on often challenging maintenance issues.
Working closely with Maintenance, building users and Facilities Management to ensure maintenance tasks are logged and instructions issued for all assets and liaising with contractors to ensure that work is carried out safely, safe working practices are followed, and high quality work is delivered at all times.
Who we are looking for…
We are looking for an experienced customer services practitioner who is skilled in:
* Provide electronic and telephone helpdesk facilities for users of all council and agreed external buildings. To receive requests for all appropriate maintenance/service works; taking responsibility for determining the prioritisation of such requests in line with the pre- determined priorities agreement.
* Offer guidance and challenge where appropriate on non- compliant requests from all building users, there by supporting the re-shaping and investment of the Corporate Portfolio in line with Corporate Strategies. (Service and Area Planning reviews.)
* Liaising with approved contractors placing orders for the delivery of all agreed reactive, planned preventative and statutory maintenance/ testing. Liaise with appointed Contract Administrators to ensure that all properties are maintained to comply with the latest legislation, policies and procedures.
The role focuses on delivering high quality customer service putting customers at the heart of everything that we do.
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.Our benefits | Careers (westmorlandandfurness.gov.uk)
Would you like to find out more?
For further information about this role, such as responsibilities and essential criteria please view the below attachments:
* Post Specification
* Role Profile
If you have any queries about this role or would like an informal chat about this opportunity, then please contact paul.scullion@westmorlandandfurness.gov.uk or grant.long@westmorlandandfurness.gov.uk
Application and Interview information
Closing date: 22/12/25
Interview date: W/C 12/01/26
We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.
Safer Recruitment & DBS
At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.
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