About Us Set within a Grade II–listed building in the heart of Cheltenham, The Queens Hotel is one of Europe’s earliest purpose-built hotels. Boasting 84 elegantly appointed rooms, two versatile meeting spaces, including our Regency Suite, alongside a refined restaurant and bar, we deliver timeless charm, exceptional service, and locally inspired cuisine. The Role We’re seeking a dynamic, detail-oriented Reservations & Events Manager to lead our reservations and event operations, ensuring seamless coordination between teams and delivering memorable guest experiences. The ideal candidate will be available to start in October 2025, with a competitive salary package in the region of £35,000–£40,000 per annum, inclusive of performance-related bonus scheme. Main Roles & Responsibilities: Manage and motivate the Reservation and Events team, consisting of a Reservations Coordinator and a Meetings & Events Coordinator. Oversee all reservations and events enquiries, proposals, and bookings with accuracy and professionalism. Coordinate with internal departments (sales, operations, F&B) to ensure flawless execution of meetings, events, and guest stays. Create detailed event proposals, function sheets and billing, ensuring compliance with legal, health & safety, and hotel standards. Actively upsell and maximize both room and event revenues, working closely with Sales. Provide post-event evaluations and insights to support continuous improvement in guest satisfaction and operations. We’re looking for someone with: An experienced hospitality professional with proven leadership skills and excellent communication. Organised, proactive, and adept at multitasking in a fast-paced environment. Tech-savvy, with familiarity in RMS Cloud and iVvy a plus, but not essential. A natural collaborator who thrives working across departments with flair and diplomacy. Perks A competitive salary and benefits package (to be discussed). Complimentary meals when on duty. On-site parking and cycle-to-work benefits. Access to professional development opportunities. Access to WeCare app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more If this sounds like the job for you please get in touch!