About Us
Set within a Grade II–listed building in the heart of
Cheltenham, The Queens Hotel is one of Europe’s earliest purpose-built hotels.
Boasting 84 elegantly appointed rooms, two versatile meeting spaces, including
our Regency Suite, alongside a refined restaurant and bar, we deliver timeless
charm, exceptional service, and locally inspired cuisine.
The Role
We’re seeking a dynamic, detail-oriented Reservations &
Events Manager to lead our reservations and event operations, ensuring seamless
coordination between teams and delivering memorable guest experiences.
Ideal Start Date: October 2025
Main Roles & Responsibilities:
* Manage
and motivate the Reservation and Events team, consisting of a Reservations
Coordinator and a Meetings & Events Coordinator.
* Oversee
all reservations and events enquiries, proposals, and bookings with
accuracy and professionalism.
* Coordinate
with internal departments (sales, operations, F&B) to ensure flawless
execution of meetings, events, and guest stays.
* Create
detailed event proposals, function sheets and billing, ensuring compliance
with legal, health & safety, and hotel standards.
* Actively
upsell and maximize both room and event revenues, working closely with
Sales.
* Provide
post-event evaluations and insights to support continuous improvement in
guest satisfaction and operations.
We’re looking for someone with:
* An
experienced hospitality professional with proven leadership skills and
excellent communication.
* Organised,
proactive, and adept at multitasking in a fast-paced environment.
* Tech-savvy,
with familiarity in RMS Cloud and iVvy a plus, but not essential.
* A
natural collaborator who thrives working across departments with flair and
diplomacy.
Perks
* A competitive salary and benefits package (to be
discussed).
* Complimentary meals when on duty.
* On-site parking and cycle-to-work benefits.
* Access to professional development opportunities.
* Access to WeCare app – a solution designed to
support your mental, physical, social and financial wellbeing, providing access
to 24/7 UK-based online GP appointments, mental health counselling, a get fit
programme, legal and financial guidance plus much more
If this sounds like the job for you please get in
touch!