Customer Operations Coordinator (Italian Speaker)
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Responsibilities
* Account Management
o Responsible for managing wholesale accounts across several countries in the EMEIA region
o Prepare and edit order confirmations and send to customers
o Raise orders for replenishment and store openings/events
o Participate in creating customer relationship plans, attend customer meetings and manage communication via emails, phone calls
o Process cancellations, credits, debits, returns of faulty and non-faulty goods
o Work closely with the accounts receivable team to reconcile invoices/investigate discrepancies/raise proforma invoices/follow up accounts credit release
o Provide daily activity reports as needed by the business, leadership or account
o Manage daily queries and communication with outlet and retail teams ensuring fastest availability to answer ever changing business needs
* Monitor order to shipment flow to ensure timely shipping and coordinate with hub. Work closely with the transportation team and manage customer delivery booking in partnership with carriers.
* Prepare shipments according to customers’ requirements, export procedures and provide instructions to hubs. Request updates on available goods/QC release etc.
* Arrange and coordinate returns as required.
* Order Management
o Participate in communication of shortages, vendor delays and re-timings etc to the region/customers.
* Team Support
o Support Assistant Manager with daily task and monitoring team orderbook.
o Actively participate in team training and provide team with support along with assistant manager.
o Update and create SOP, suggest and drive continuous improvement to daily processes
* Wholesale
o Achieve high shipping percentage of the order book in line with company fiscal targets.
o Monitor the customers’ orderbook efficiently & provide a best in class customer experience.
o Maximise product availability for regional events, store openings, marketing campaigns, etc.
* Communication
o Improve lines of communication with internal and external customers
o Build strong relationships, know your audience and influence your stakeholders.
* Operational Excellence
o Continuous improvement of processes and reporting
o Be knowledgeable of all company’s operating systems.
o Be agile and innovative.
* Product
o Improving product availability and visibility on delays and cancellations.
o Know your products and customers
o Be aware of key launches & make them successful
Personal Profile
* Very good to advanced Excel skills to produce reports and interpret large amounts of data
* Excellent verbal and written communication skills
* Strong analytical and problem-solving skills
* Language: Fluency in Italian (written and spoken) is mandatory
* Understanding of order lifecycle activities and shipping and credit processes is preferable
* Good knowledge of managing orders in SAP (AFS) is a plus
* Understanding of logistic and warehouse operations
* Previous experience working with international customers
* Understanding of import/export and incoterms
Location: England, United Kingdom of Great Britain and Northern Ireland
#J-18808-Ljbffr