IT Support Technician (1st & 2nd Line)
Location: Newton Abbot
Salary: £27,000 - £30,000
Health and Wellbeing Support | Staff Events | Pension
The Role
Were looking for an IT Support Technician to provide 1st and 2nd line support to internal staff across hardware, software and business systems.
This is a varied role where youll support day-to-day IT operations, troubleshoot user issues, build and deploy devices, and assist with maintaining the organisations infrastructure.
Key Responsibilities
Provide 1st and 2nd line IT support for hardware, software and peripherals
Manage helpdesk tickets and resolve user issues both remotely and on-site
Support joiners and leavers, including issuing and collecting IT equipment
Build and deploy Windows, Apple and mobile devices
Assist with administration of Active Directory, servers and network infrastructure
Perform system monitoring and maintenance
Contribute to improvements in systems, processes and IT infrastructure
Support IT projects and cloud technology deployments
Essential Skills & Experience
Strong knowledge of Microsoft Windows and Microsoft 365
Experience supporting desktop/laptop hardware
Good understanding of Active Directory, TCP/IP, DNS and DHCP
Microsoft certification or 2+ years relevant IT support experience
Strong troubleshooting, communication and organisational skills
Ability to work independently and as part of a team
Desirable
Experience with Azure, Intune or Autopilot
IT related BTEC/NVQ or similar qualification
Full driving licence and willingness to travel occasionally
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