Our client is seeking a dedicated and empathetic Client Care Enquiry & Assessment Coordinator to be the vital first point of contact for care enquiries. In this pivotal role, you will be instrumental in supporting families as they begin their care journey, ensuring every initial contact is handled with genuine empathy and clear, helpful information.
Your primary focus will be coordinating and efficiently booking care assessments.
Package:
* £26,300 per annum starting salary
* Monday to Friday 9am-5pm
* Pension
* Company events
* Employee Assistance Programme
* Ongoing training and development to upskill and obtain further qualifications
* Pool car available for work purposes
* Friendly and supportive team environment
Key Responsibilities:
1. Handle all incoming care enquiries with the utmost empathy, professionalism, and care.
2. Skilfully qualify and triage enquiries based on urgency, individual needs, and the suitability of the services.
3. Work closely with the central care team to efficiently confirm service availability and capacity to meet client needs.
4. Effectively book care consultations with the most appropria...