We are looking for an experienced Customer Support Manager to join a small yet busy customer service team on a full time, permanent basis.
Benefits:
* Pension
* Cycle to Work Scheme
* Large kitchen with sofa and tv
* Free tea and coffee
* 24 days holiday
* Free life assurance & long-term sickness benefit covering 2/3rds of salary until retirement.
* Option to purchase company shares.
As the Customer Support Manager, you will be responsible for:
* Managing a team of 2 customer support administrators
* Allocating workload
* Taking ownership of ensuring all support tasks are dealt with promptly and efficiently.
* Managing customer correspondence, complaints procedures and queries - acting as the main point of escalation.
* First point of contact for contract cancellation negotiations, addendum's and updating terms / conditions as required.
* KPI reporting.
* Organising service visits, assisting with engineer diaries, monitoring equipment stock, completing stock takes, organising installations.
* Many other duties, full job description available upon request
The successful Customer Support Manager have the following related skills / experience:
1. Strong customer service experience
2. Previous team leadership / management experience is essenti...