Job Description
Job DescriptionAre you looking for a new opportunity to grow your career in IT support within Higher Education? Do you have strong technical skills and a passion for helping people with their technology needs? We have a temporary assignment for a Desktop Technician to join our client, a leading Education Institute.Role: Desktop TechnicianLocation: Milton Keynes, On-siteDuration: 3 months, with potential to extendHours: Full-timeSalary: £13.96 per hourStart date: September 2025Job DescriptionThis role is based within The Open University’s Digital Services team, which provides and supports all central University IT services. The Client Systems Team is responsible for the administration, management and support of managed endpoints and associated infrastructure across the University.As a Desktop Technician, you will be responsible for configuring, installing, and deploying desktop technologies—including PCs, laptops, telephony, Apple Mac devices, mobile devices, and printers—for staff across the University. You will play an essential role in ensuring that IT assets are properly tracked, maintained, and supported throughout their lifecycle, enabling the University community to work effectively both on campus and remotely.Main Responsibilities
* Receive and log IT assets into the Configuration Management Database (CMDB), ensuring records are accurate and complete.
* Maintain up-to-date asset information, providing a clear audit trail from initial creation to allocation.
* Respond to IT support requests, ensuring the correct system image is installed and equipment is deployed promptly.
* Manage swap-out devices and process equipment returns, wiping and rebuilding devices where necessary.
* Oversee “End of Life” equipment, ensuring assets are disposed of correctly.
* Request supplier quotes for non-warranty equipment, and log warranty calls with third-party suppliers when required.
* Install and repair parts where appropriate, ensuring accurate cost allocation.
* Adhere to University health and safety policies, ensuring a safe working environment.
Expectations
* Ensure accuracy and timeliness in IT asset management.
* Provide high-quality technical support to staff across the University.
* Communicate technical information clearly to colleagues at all levels.
* Work both independently and as part of a team to meet deadlines.
Person SpecificationEssential
* A computing-related qualification or proven IT support experience.
* Strong technical understanding of computer systems and hardware.
* Ability to explain technical information clearly to non-specialists.
* Experience resolving technical issues in a desktop environment.
* Team player with good interpersonal and organisational skills.
* Experience working in a Stores environment.
* Physically able to lift and distribute IT equipment such as laptops, desktops, and monitors.
Desirable
* Experience in a Desktop Support environment.
* Knowledge of Procurement processes.
* Ability to liaise confidently with staff at all levels.
About Us and Our ClientAs a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of everyone's talents have enabled us to open doors for our employees, our clients, and our applicants too. Our philosophies and rewards are built very much on mutual trust and respect within the style of a partnership in which we hope you will feel both fulfilled and valued as a person.