Responsible for effective delivery of technical support and installations. This includes break-fix tasks, hardware, network, cabling, and rack deployments, site planning, problem escalation, and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter.
Key responsibilities:
1. Prioritize ticketing queues, resolve escalations, and clear blocking issues to enable technician activities in accordance with internal policies and service level agreements.
2. Provide 24x7 site coverage for Oracle OCI datacenter sites.
3. Work primarily at an Oracle datacenter in a "mission-critical operations" environment.
4. Participate in regional standby rotation and shift work, including on-call shifts which require a driving license and the ability to reach the datacenter within 60 minutes.
5. Collaborate with technical and non-technical teams (e.g., networking, compute, compliance, business operations).
6. Understand customer problems and provide timely technical solutions.
7. Support installation, monitoring, maintenance, and optimization of production server hardware and software.
8. Assist in deploying physical infrastructure, including structured cabling installation, cable and hardware troubleshooting, and replacement.
9. Work within a ticket-based environment, following process protocols and OCI change management rules.
10. Perform system board level repairs and fault diagnosis to meet SLAs.
11. Use provided tools for proper and timely internal reporting.
12. Plan and commission new rack positions and participate in the design and commissioning of new whitespace.
13. Operate as part of a multidisciplinary team to ensure smooth operations.
Oracle offers global career opportunities, competitive benefits, flexible medical, life insurance, and retirement options, and encourages community involvement through volunteer programs.
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