About The Role
At GSF Car Parts, the role of a Retail Assistant is vital in delivering excellent Customer Service. You will be a key team member, contributing to branch and individual targets through face-to-face sales, servicing click and collect orders, and developing strong customer relationships.
Main duties include:
1. Serve trade and retail customers for click and collect and general orders while maximising sales.
2. Pick relevant parts from the warehouse to fulfill customer orders.
3. Assist the sales team with product promotions by answering telephone and electronic queries.
4. Fully satisfy customer needs regarding part orders, returns, or queries.
5. Check customer returns for resale, warranty, or surcharge.
6. Contribute to a positive team performance and work on personal sales benchmarks.
7. Use the E-learning portal to develop product knowledge.
8. Keep customer-facing areas clean and tidy.
9. Build strong relationships with customers and understand their garage needs.
10. Represent the company professionally, promoting our values and maintaining a good image.
11. Work towards relevant KPIs.
Working hours: Average hours Monday to Friday, including alternate Saturday working.
About You
What you'll need to succeed:
1. Proven customer service or sales/retail experience.
2. Target-driven and motivated to achieve results.
3. Excellent customer service skills.
4. Positive approach to customer queries and proactive resolution seeking.
5. Confident in using IT and computer systems.
6. Ability to work well with others.
7. Attention to detail.
8. Knowledge of car parts or automotive industry is advantageous but not essential.
9. Knowledge of MAM, Allicat, MS Office is desirable.
What we offer:
* Performance-based bonus opportunity.
* Annual leave plus up to 5 additional days with service.
* Free flu vaccine.
* Health & wellbeing tools.
* Support from pension experts.
* Life assurance scheme.
* Discounts from household names like Asda, Nike & John Lewis.
* Financial wellbeing products including advances and savings schemes.
* Paid time off to volunteer.
* Training and career progression opportunities.
About Us
GSF Car Parts is a leading UK automotive parts distributor, supplying thousands of independent garages across the UK and Ireland. With over branches and a significant turnover, we operate under a unified brand since November 1, supported by centralised departments and integrated IT systems like Allicat and Servicesure.
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