Workshop Controller – Kidderminster
Salary: £45,000 per annum
OTE: £52,000+ per year
Hours: Monday – Friday, 07:00 – 16:30 + Saturday rota
Contract: Permanent
Earning Potential (OTE)
Basic Salary: £45,000 per year
Overtime Rate: Saturdays paid at overtime rates
Realistic OTE: £52,000+ per year with overtime
Overview
We're looking for an experienced and dedicated Workshop Controller to lead and inspire the workshop team at our Kidderminster site. You'll manage workflow, ensure quality and compliance, maximise utilisation, and guide the team to deliver exceptional customer service. Our client has been named Motor Trader's 'Employer of the Year' and is an official Great Place to Work™. Benefits include an extra day off for your birthday, 23 days holiday + bank holidays, internal mentorship, and a wellness programme with 24-hour GP access.
Key Responsibilities
Ensure workshop processes are followed for every job
Receive job cards, pre-time each job, and allocate work to technicians
Monitor job progress and maximise sold hours
Obtain authorisation for additional work via service reception or direct customer contact
Oversee MOT to ensure quality, compliance, and first-time pass rate
Ensure 100% sign-off on completed inspections
Identify warranty items and ensure correct documentation
Supervise, develop, and train the workshop team
Audit job packs ready for administration/invoicing
Monitor workshop loading and ensure continuity
Measure technician activity and performance
Schedule PDIs and used vehicle preparation
Maintain special tools and equipment
Ensure workshop cleanliness and organisation
Handle customer complaints quickly and effectively
Supervise junior staff and identify training needs
Manage workshop apprentices from training and wellbeing perspective
Ensure all company policies and statutory requirements are met
What You'll Need
Level 3 qualification in Vehicle Maintenance & Repair (NVQ/City & Guilds/IMI)
Strong passenger car or commercial vehicle knowledge and experience
Previous experience as a senior technician
Supervisory experience
Process-driven with strong technical background
Excellent leadership, interpersonal, and organisational skills
Ability to work under pressure and multitask
Great communication skills, both verbal and written
Full UK driving licence for relevant vehicle classes
DBS check required prior to joining
Benefits Include
Extra day off for your birthday
Overtime at 1.5x basic rate
Saturdays paid at overtime
23 days holiday + bank holidays (increasing with service)
Four times death in service benefit
Internal Mentorship programme
Access to wellness programme with 24hr GP access
Enhanced maternity and paternity policies
Annual appraisals and progression opportunities
Manufacturer and in-house training
Long service recognition
Branded uniform
Don't tick every box?
If you're a senior technician with supervisory experience and a strong work ethic, we want to hear from you. We value leadership skills and a positive attitude.
Sound like you?
If you're ready to lead a busy workshop team with great earnings potential, get in touch with Cal Ryan today.
Call Cal Ryan at Kemp Recruitment on (phone number removed)
Email: (url removed)
Ref: INDCR